How can we help?

Find documentation, manage your license, contact support, or use public channels for bugs and feature requests.

Support options

Documentation

Read setup guides, CLI reference, configuration topics, and troubleshooting articles.

Open Documentation

License and orders

Manage your purchase, invoices, payment details, and renewals through the secure FastSpring customer portal.

You may be asked to verify the email address used for your purchase.

Open Customer Portal

Email support

Use email for private installation, activation, licensing, or purchase questions.

Public channels

Issue tracker

Report bugs, documentation problems, or request DocInsight features that can be discussed publicly.

Open issue tracker

Community forum

Join the DocInsight community to ask public questions, share workflows, and discuss product usage.

Visit forum

Do not post license keys, private source code, confidential logs, or customer data in public channels.

Frequently Asked Questions

How do I manage my order, invoice, or renewal?
Use the FastSpring customer portal with the email address used for your purchase. You may be asked to verify your email before accessing order details.
Who should I contact for licensing or activation issues?
Contact support at [email protected]. Include your order email, DocInsight version, operating system, and a brief description of the issue.
Should I use the forum, issue tracker, or email support?
Choose the channel that best matches your needs:
  • Community forum for public usage questions and workflow discussions.
  • Issue tracker for bugs or feature requests that can be shared publicly.
  • Email support for licensing, billing, activation, private projects, or anything containing confidential information.
What information should I include when contacting support?
Include your DocInsight version, operating system, Delphi version, the command you ran, relevant error messages, and a short reproduction if possible.
Do you provide support for expired subscriptions?
Yes. We can help with renewal, billing, license, and account-related questions even after your subscription has expired.

For product troubleshooting, updates, and technical support, an active subscription is usually required. If your issue is simple, we may still be able to point you in the right direction.

Still need help?

For product support, contact [email protected].

For sales, volume licensing, or purchase orders, contact [email protected].